faqs & store policies

The processing time (As they're handmade items, we need the amount of time to prepare an order before shipping) For ready-to-use products: 1-2 business days For bespoke products: 5-30 business days depending on the your specific requirements. Shipping within Vietnam: we're offering FREE express shipping across Vietnam for order over 1,000,000 VND. A flat-rate shipping fee of 50,000 VND will be charged for all orders below 1,000,000 VND. HANOI: express shipping through AHAMOVE within 1-4 hour. REST OF VIETNAM: express shipping through VIETTEL POST. Estimated shipping time is within 2 to 5 business days of receiving payment. International shipping: Express shipping through USPS® TRACKING worldwidely. The rates will be shown in each products when you process the payment. US: 10-15 business days. UK AND EU: 12-18 business days. OTHERS: 18-20 business days. *Note: Internaltional customers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I gladly accept exchanges contact me within 03 days of delivery ship items back within 05 days of delivery I don't accept returns or refunds, but please contact me if you have any problems with your order. The following items can't be exchanged, because of the nature of these items, unless they arrive damaged or defective, I can't accept the exchanged for: - Custom or personalized orders - Damages are caused by the buyers. *Note: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The best way is hand-washing gently with cold water. Due to the products' nature, please be cautious and take these notes: Surface clean only (with natural detergents) Indirect sunlight dry No wring­, no bleach, no iron

Thank you for your huge interest in our products. We always welcome wholesalers that share mutual visions and missions. Therefore, we're also building a promising wholesale policy for you. Please contact us for further discussion: Email: touched.vn@gmail.com Phone number: +84 982066411

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